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Making a Complaint

I you raise an issue with Bo'ness Academy and feel that it has not been properly resolved you can chose to make a formal complaint.

You can make your complaint in person, by phone, by email, or in writing. Please complain about any problem within six months of it happening.

We will try to deal with your complaint quickly - usually within five working days. If it is clear that the matter will need a detailed investigation, we will tell you and keep you updated on our progress. We try to respond to complex complaints within 20 working days.

We use the information from complaints to try to improve our services to prevent the same problems happening again.


The Scottish Public Services Ombudsman (SPSO)

If, after receiving our final decision on your complaint, you remain dissatisfied with the way we handled your complaint, you can ask the SPSO to consider it.

We will tell you how to do this when we send you our final decision. For more information please go to the Scottish Public Services Ombudsman website.

See also the link below to the Falkirk Council Complaints page: